The best way to contact us is through our Contact Us page.

For product issues, you can Submit a Warranty Claim or report a problem with your order.

Most certainly! All of our products come with a limited one-year warranty (including our prototypes). In the unlikely event your item arrives to you in less than ideal condition or has a functional issue within one-year of purchase, please submit a warranty claim.

Please note that our Warranties are non-transferable, and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose and exhibit normal use. Defects or damage resulting from negligence, misuse, improper care or cleaning agents, accidents, abnormal use, modifications, leaving the Jela Couch compressed for longer than 30 days (once delivered), rips, tares, cuts, normal softening of foam, or commercial purposes will not be covered by the Manufacturer’s Warranty.

All unopened Jela Kids products are eligible for a full return within 30 days of delivery.

All items must be in their original packaging still compressed and sealed. Pre-paid shipping labels are not provided.

Gift card purchases are non-refundable.

All of our orders ship from our warehouse in Indiana within 1-2 business days after purchase! You will receive a tracking number via email as soon as your order is getting ready to ship out. Shipping times vary but you can usual expect your item within 2-5 business days!

Because we ship out orders as soon as possible, please email us right away if you wish to cancel an order! You can reach us at hello@jelakids.com with the subject line “CANCEL Order {YOUR ORDER NUMBER}” and we will get back to you ASAP!

Jela Couch: box measures ‎35.43” x 14.37” x 14.17” and weighs 30 lbs.

Currently we offer shipping to the contiguous United States. If you are located in Hawaii, Alaska, Canada, or want to place an APO order, please contact us @hello@jelakids.com and we will place a custom order for you!

At this time, only one [1] discount code may be applied, per transaction, unless otherwise specified.

No, we’re not able to ship to PO Boxes.

We make all of our covers easily removeable to make cleaning a breeze! Our covers are made with a soft microsuede style material! We recommend washing the fabrics alone in cold water and hang dry to prevent shrinking. For smaller spots we recommend spot cleaning. Please avoid putting the covers in the dryer.

We recommend spot cleaning the foam with a wet rag and upholstery cleaner for best results. You will want to make sure the foam is 100% dry before putting the cover back on to prevent any mold!

Currently none of our products are intended for outdoor use. While limited outdoor use is fine in dry conditions, direct sunlight can fade fabric colors and our products are not waterproof.

Our covers are 100% polyester. The Crash Clouds include a waterproof liner. Waterproof liners for Jela Couches are sold separately.

All of our products are currently designed and owned by the US, and manufactured in China. We have been looking into ways to bring our manufacturing closer to home!

Our covers comprise of a soft microsued style material. The benefit of this style of cover is that they are soft and durable!

Made from 100% Polyester.

Our foam is made of open-cell polyurethane and is tested to make sure it’s safe!

That means our foam is:
⦿ Made without heavy metals such as mercury, lead, or cadmium for example
⦿ Made without dyes that are carcinogenic or allergenic 
⦿ Made without Phthalate plasticisers
⦿ Made without substances that cause cancer or may cause heritable genetic damage
⦿ Emitting low levels of VOCs (volatile organic compounds)