Product Replacement For Damaged & Defective Jela Kids Products

Tell us about your damaged or defective Jela Kids product and, if eligible, we’ll send a replacement!

*If you were shipped a product that’s different from what you ordered, please CLICK HERE to report an error with the order you have received.

Please have your order details ready and complete the form below.

*Please note: due to high volume, please allow 5-7 business days for us to respond.

Sending additional inquiries through other channels is not necessary at this time and may further delay our response time. We typically reply within 5-7 business days and appreciate your patience while we work through high volumes of customer requests.