All unopened JELA Kids products are eligible for return within 30 days of delivery.

Jela Couches and Crash Clouds must still be compressed and in their original boxes to be eligible for return.

All products must have their original adhesive seal still intact.

Return fee is only covered for damaged or wrong items shipped.

For all other eligible returns within 30 days of delivery, shipping charges are at the expense of the customer.

To start the return process, please send a picture of your unopened product to hello@jelakids.com with the subject line “Return Order #{YOUR ORDER NUMBER}”.

Gift card purchases are non-refundable.

Damages & Problems With Your Order

Accidents happen! If your order has arrived damaged or is different from the order that you placed, we’ll take care of you! Please complete our Damaged/Defective Replacement Form or the Problems With Your Order Form.